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Frequently Asked Questions
Any questions? We have answers.
How do you ensure the integrity of temperature-sensitive specimens?
We utilize real-time Bluetooth thermal data logging and professional-grade medical coolers. This allows us to provide a verifiable temperature trail from the moment of pickup to the final hand-off, covering Room-Temp, Refrigerated, and Frozen requirements.
What is your “Stat” response time in the Charlotte area?
We offer 24/7 availability. For “Stat” emergency dispatches, we priortize immediate pickup with a focus on 100% on-time delivery within the Charlotte metro, including Gastonia, Concord, Greensboro and Fort Mill.
What kind of insurance coverage does Branon Motion LLC carry?
We operate with professional-grade protection, including $2,000,000 Each Occurrence / $4,000,000 Aggregate General Liability, as well as Commercial Auto and active Cargo Insurance policies.
Are you equipped to handle biohazardous spills?
Yes. Branon Motion LLC maintains dedicated on-board spill kits at all times. I am fully Bloodborne Pathogen (BBP) and HIPAA certified, ensuring that all incidents are handled according to strict OSHA safety protocols.
How is the Chain of Custody of documented?
We use a digital-first approach. Every delivery requires a verifiable digital or physical signature at both pickup and drop-off, ensuring a transparent and unbroken chain of custody for every specimen.